Ordering Information

PLEASE NOTE: All prices posted on website are subject to change due to the fluctuation of precious metal and diamond prices. We attempt to keep them up-to-date. If there is a change in price, we will verify the price with you before charging your credit card.

How much are Shipping & Handling charges?

FREE GROUND SHIPPING on all orders of $100 or more!

UPS Ground
Orders under $50.00: $8.00
Orders $50.00 - $99.99: $12.00
Orders over $100.00: FREE SHIPPING on Orders of $100 or more

UPS 3rd Day: $18.00
UPS 2nd Day: $23.00
UPS Overnight: $43.00

Local Pickup: Free (For local customers, we will call you to arrange a convenient local pickup in the South Tampa area.)

* Shipping days are in addition to order processing time. Processing time varies by products ordered.

** Insurance: Orders totaling $800 or more are required to be shipped with insurance. An Insurance Fee of $5.00 will automatically be added to the base Shipping and Handling Charge.

What is your Return Policy?

If for some reason you are not happy with your purchase, please contact us at (813) 258-9600 or sales@sydneybuchanan.com.

  • There are no exchanges or returns on monogrammed, personalized, initialed, sale, or special order items. All other products can be returned within 10 days of delivery for an exchange or store credit.
  • The shipping and handling charges are not refundable.
  • Customer is responsible for return shipping.
  • Products must be unused and in original condition.

Is it secure to order online?

Yes! SydneyBuchanan.com has taken every measure to ensure that shopping online is as safe as ordering from a catalog or making a purchase from a shop.

We scramble your credit card number as it travels through cyberspace by using Secure Socket Layer Technology or SSL. SSL allows our server to automatically establish a secure connection with your web browser. When you enter your credit card number into the order form, it is scrambled, transmitted across the Internet, and then decoded when it gets to us. SSL was developed by Visa, MasterCard and other major electronic commerce players to safeguard the online shopping consumer.

For those who are still not ready to place the online transactions, we are always happy to accept phone orders. Just call (813) 258-9600 and please mention that you have visited our website.

Do you collect Sales Tax?

As a business operating in the state of Florida, SydneyBuchanan.com is required by law to collect 7.00% Sales Tax to all orders shipped to Florida addresses. We do not collect sales tax on orders shipped to addresses outside the state of Florida.